Customer Support
Customer Support
24/7 Multi-Channel Resolution Desk
Need help with a transaction?
Our dedicated technical support team is standing by to assist with data topups, airtime, bills, and wallet funding.
WhatsApp Community
UPDATES & ALERTSOfficial Announcements & Real-Time Broadcasts
Join our official reseller community to receive instant broadcast alerts on data bundle price drops, server maintenance schedules, and VTU availability.
Direct Support Channels
Frequently Asked Questions
Data bundle not received after debit?
Most VTU data deliveries complete within 5 to 30 seconds. If delayed beyond 5 minutes due to telco network congestion, click the WhatsApp button with your Transaction Reference ID for instant escalation.
Wallet auto-funding transfer pending?
Transfers to your dedicated Wema or Moniepoint virtual accounts auto-credit instantly. If delayed, please verify the bank transaction status and send the Session ID to our WhatsApp desk.
How do I change my Transaction PIN?
Go to the Profile tab -> Security & Preferences -> Change Transaction PIN. If you forgot your current PIN, click Forgot PIN or contact support.
What are the customer service operating hours?
Our dedicated customer support and automated resolution desk operates 24 hours a day, 7 days a week, 365 days a year.